Camper rental terms and conditions | Croatia Camper | Campervan And Motorhome Rental In Croatia

1. Booking confirmation, payment and security deposit

Legal or natural persons can rent the vehicle; the driver must be at least 25 years old and must have a valid category B driving license and at least five years of driving experience (this could be modified in some cases).

Only the individuals listed on the rental agreement are authorized to drive the vehicle. If a legal person rents the vehicle, then it is entitled to allow that another individual can use the vehicle provided this individual meets the requirements stipulated above through internal travel order.

The vehicle shall not be sub-leased.

An initial payment of 50% of the total rental cost by bank transfer is required to confirm the booking. A binding contract for the hire will come into existence when Croatia Camper issues your booking acceptance and when both sides sign it.

The full rental fee must be paid two weeks before vehicle pick-up at the latest. If the total rental fee is not paid in the last 14 days before departure, we will retain the booking deposit 100%, and we will cancel the reservation.

The prolongation of the rental period is impossible without a confirmation of the Lessor/Owner (text message or email).

The beginning of the rental starts with the signing of the agreement by the two parties and the payment of the total rental fee and Damage Deposit.

By signing the rental agreement, both parties confirm that the vehicle is fully functional and has all the necessary equipment and documents. Any identified minor flaws are listed in the technical part of the agreement.

The rental finishes with the signing of the handover documents, the payment of any identified further charges respectively the refund of the damage deposit if there are no impediments for this (contraventions of the road traffic law, damage in or on the vehicle, delays, reckless usage, etc.).

The fees include mandatory motor vehicle liability insurance, Casco insurance, and travelers’ insurance, toilet chemicals, gas (1 bottle), full tank of fresh water, empty tank for wastewater and clean toilet cassette, dishes, air conditioning in the cabin, CD and radio, 15m water hose, cable for electricity, adapter for the electricity cable, shades for the motor home windscreens, levelers for the vehicle and, in some models, LCD TV and air conditioning 220V.

The rental fees DO NOT include – fuel, highway tolls, and other extra costs. Casco insurance does not cover up to 5% of the new vehicle’s value as well as damages to the clutch, tires, wheels, and undercarriage of vehicles.

All fees include VAT. The number of kilometers is limited to 250 km per day. Any excess is charged at 0,25 €/kilometer and must be paid at the end of the rental period or deducted from the security deposit.

By paying the reservation payment, the Client/Renter acknowledges full awareness of the rental terms and conditions.

The rental cost balance is payable by bank transfer two weeks before the start date of your hire or in cash at the vehicle pick-up.

A deposit of 1.500,00 Euro (further: security deposit or damage deposit) is required. It is provided at the vehicle pick up as a guarantee that the Client/Renter shall return the vehicle in the same condition as received and fully functional. However, the security deposit can be reduced to 1.000,00 EURO if the client chooses to pay an additional 15 EURO/day insurance.

Please note that if you hire a campervan to attend an outdoor festival such as:

Ultra Europe
Mo:dem
Outlook
Defected Croatia
Fresh Island
Barrakud Croatia
Dimensions
Hideout
Spring Break

or similar, we require a security deposit in the amount of 3.000,00 EUR.

The security deposit covers the loss of the Casco insurance bonus in the event of an accident caused by the Client/Renter.

In the event of any exterior damage to the vehicle (to the body of the vehicle and chassis or the awning), the damage deposit shall not be refunded until the vehicle is repaired and the insurance company does not issue a document stating the amount lost by the Lessor/Owner on account of the loss of bonus until the return to the old bonus, as well as the fact that the insurance company did not receive any further claims from third persons regarding payment of damages that the Client/Renter caused.

The damage deposit will cover the diminished value of the vehicle due to the caused damage. Casco insurance does not cover damage on or inside the vehicle which was caused by the Client/Renter. In that case, the Lessor/Owner will calculate the cost of the damage immediately after the assessment of the situation and, if the cost of the damage is smaller than the damage deposit, he will refund the difference immediately.

If it is not possible to calculate the cost immediately, the Lessor/Owner is entitled to keep the full amount of the damage deposit until the vehicle is repaired and return the difference at the final calculation.

By signing the agreement, the Client/Renter acknowledges that he/she will cover a higher cost of the caused damage, higher than the damage deposit if the clutch breaks down during the rental due to his/her fault. The Lessor/Owner will not return the damage deposit until the vehicle is repaired and the report from the authorized service provider about the cause of the malfunction is received. If the report shows without a doubt that the clutch breaking down was entirely the fault of the Client/Renter, the Client/Renter is obliged to cover the full cost of the repair!

If there are no deductions required from your deposit, it will be returned to you in full after checking the vehicle at the end of the hire period.

The Damage Deposit will be provided in cash or by bank transfer. If the security deposit is provided by bank transfer, it is 1.500,00 EURO or 1.000,00 EURO respectively due to the bank fees.

Croatia Camper d.o.o is allowed to use the sum of the security deposit for the needed repairs, and the client renounces any complaints regarding the repair costs.

2. Cancellations

In the case of cancellation of the rental up to 45 days before the vehicle is taken over, we reserve 50% of the reservation payment.

In the case of cancellation of the rental 44-30 days before the takeover of the vehicle, we reserve 75% of the reservation payment. If the rent is canceled 29-15 days before the vehicle is taken over, we will keep 85% of the reservation payment.

If the rental is canceled up to 14 – 0 days before the vehicle is taken over, we will keep 100% of the reservation payment.

If the client cancels the rental during the rental period, Croatia camper d.o.o. reserves the whole amount paid for the rental period. In that case, the client is not entitled to any refund or compensation.

If the client is reckless during the rental period or does not take care of the vehicle, Croatia camper d.o.o. has the right to end the rental period at any time. In that case, the client is not entitled to any refund or compensation.

Croatia camper d.o.o. will do everything we can to rehire the vehicle in the same period. If we can do that, we will return the complete payment minus the bank fees needed for the return.

COVID-19 Outbreak Addendum (valid during COVID-19 pandemic)

For the duration of the COVID-19 pandemic in the world, all of the reservations that need to be canceled will be offered a new period for the trip (will be re-scheduled). Once canceled, the reservation can be rescheduled to another period in cooperation with Croatia camper d.o.o.

Reservations that can be re-scheduled to a one-time mutually agreed period (if the vehicle is available in a replacement period) within 72 hours of the start of the lease relating to:

clients unable to travel to comply with disease control restrictions implemented by relevant governmental or health authorities
clients unable to travel to perform medical or disease control duties in connection with the COVID-19 outbreak
clients unable to travel as a result of flight or ground transportation cancellations initiated by an airline or ground transportation provider due to the COVID-19 outbreak

In the event of the above-noted circumstances:

The re-scheduled rental shall take place within 12 months of the end date of the original rental period. Major holidays such as Christmas/New Year’s and Easter shall be excluded unless it is mutually agreed between the owner and client to apply the original rental fee to a higher rate and a minimum number of dates during the holiday period. Delivery fees may be applicable for the re-scheduled rental.
The owner shall have no liability for any travel expenses of the client or his guests (ex. hotels, transportation ashore, flights, etc.) incurred by the client in such an event.
Delivery fuel and transfer fees, if applicable, used to deliver the vehicle to the contracted starting location shall be at the client’s cost.

We follow all the news around COVID-19 closely so we can act appropriately to protect our clients and us. Croatian public health authorities act quickly and successfully at the first sight of threats in locating and caring for all potentially vulnerable and infected persons.

Feel free to contact us at any time for any questions you might have, related or not to COVID-19.

3. Vehicle collection and delivery

The motorhome will be available on the day of collection from the agreed location between 14:00 and 16:00 and must be delivered back to the arranged site between 08:00 and 10:00 on the last day of hire. The parties can agree upon different pick-up times, in which case some additional fees might apply.

A delay of less than one hour is tolerated, for delays between 1 and 4 hours, we calculate 50,00 EURO of the rental fee per day, and for delays of over 4 hours, the Client/Renter pays the price for an extra day of rental. There are no refunds for motorhomes returned early.

The pick-up and drop-off of the vehicle outside the working hours, between 18:00 and 08:00 is possible at the request of the Client/Renter, but in that case, we can calculate an extra fee of 50,00€ per case, 75,00€ respectively if it is Sunday or a national holiday.

If the vehicle (motor home) is returned at night, the Damage Deposit will not be refunded until the vehicle is inspected and taken over at daylight. In that case, the client accepts all the owner’s findings regarding the state of the vehicle.

The permission to extend the rental period must be requested by the Client/Renter at least 48 hours before the time agreed for returning the vehicle. The payment method of the fee for the prolonged rental will be chosen by an agreement of the owner and the client.

If the Client/Renter does not return the vehicle at the agreed time and does not contact the Lessor/Owner, 2 hours after the time when the return was agreed, the Lessor/Owner will consider that the Client/Renter has concealed the vehicle and will take appropriate action according to the provisions of Criminal Law, namely of the law enforcement procedures (temporary measures).

A fault in the radio equipment, air conditioners, refrigerators, cruise control, or water heaters is not considered failures for which the client may demand compensation for damages due to loss of time to repair them or to an impairment of comfort. Croatia camper will make all the efforts to fix any such fault immediately.

The owner delivers a fully functional and clean vehicle to the client. Still, equally, no one owner can warrant or guarantee that the vehicle will function flawlessly during the entire rental period, and accordingly, the client in advance waivers the right to any complaint or claim of material compensation in that case.

The owner is only required to repay the client for unused days when it is evident that the client is not guilty of a technical problem.

The Lessor/Owner provides the motor home in a clean and fully functional state, with a fuel tank full, a freshwater tank full, a full bottle of gas (1), toilet chemicals, and a tank for wastewater empty and clean toilet cassette. The service of cleaning the rented vehicle is charged with 130,00€. The Client/Renter shall return the motor home to the Lessor/Owner in a fully functional state. The Client/Renter does not have to clean the motor home but is obligated to return it reasonably tidy and with an empty WC cassette and the wastewater tank.

If the vehicle’s interior (fridge, upholstery, cooking stove, WC) is dirty to such an extent that special and chemical cleaning is needed, this shall be charged to the Client/Renter as well.

The Client/Renter is responsible and shall bear all damage to the vehicle and equipment not covered by the insurance. The vehicle is also considered damaged if the Client/Renter returns it with traces of abrasion (caused by trees, branches) and if the vehicle needs polishing. The cost per hour of labor is 80,00 EURO (VAT included) plus the supplies needed.

Please note that we can communicate in Croatian and English only and that the ability to understand our instructions when we deliver the camper to you is paramount.

We reserve the right not to deliver the vehicle to anyone we deem unfit to operate it.

4. Availability

Occasionally motorhomes are not available as agreed, which is always due to events beyond Croatia Campers’ control (see below). If your booking has to be canceled (which Croatia Camper has the right to do so), Croatia Camper will offer you the choice of an alternative motorhome or, if no suitable replacement is available, provide a full refund of the amount that you have paid for your booking.

5. Events beyond our control

Unfortunately, events beyond our control occasionally affect bookings. When reference is made to such events in these Terms and Conditions, this means any event(s) or circumstance(s), which Croatia Camper could not, even with all due care, foresee or avoid.

Croatia Camper can not accept responsibility or pay any compensation, costs, or expenses where the performance of your contract with Croatia Camper is prevented or affected, or you otherwise suffer any loss or damage as a result of events beyond our control.

This includes any delays to and/or restrictions to your hire to which you may be subject. However, if your booking has to be canceled as a result, Croatia Camper d.o.o. will, of course, offer you the choice of an alternative motorhome (if available) or refund as described above.

6. Suitable persons

Croatia Camper d.o.o. has the right to refuse to hand over a motorhome to any person who, in Croatia Camper’s reasonable opinion, is not suitable to take charge and Croatia Camper d.o.o. will have no further liability.

If the client damages the vehicle in such a way that it is the opinion of the owner that the vehicle needs to be returned to Croatia camper depot, the client needs to comply and return the vehicle without delay. Croatia Camper d.o.o. has the right to revoke the right to use the motorhome to any person who has damaged the vehicle and Croatia Camper d.o.o. will have no any further liability. Croatia camper will not have the obligation to refund the client in that case.

Please note that we can communicate in Croatian and English only and that the ability to understand our instructions when we deliver the camper to you is paramount.

We reserve the right not to deliver the vehicle to anyone we deem unfit to operate it. Also, we reserve the right to stop any rental at any time if we feel the client might do more damage to the vehicle.

7. Pets

The acceptance of pets in the motorhome will be by agreement. Please check before booking in which motorhomes pets are permitted. An additional charge of 75,00 Euro will be charged per hire.

8. Smoking

Any smoking in the motorhome is strictly prohibited, and any client found in breach of the Terms and Conditions will incur a charge of 250,00 Euro.

9. Your responsibilities

The Client/Renter is responsible for handling the vehicle with care and maintaining it tidy.

The Client/Renter is liable for all damage, in or on the vehicle, as well as for all contraventions of road traffic laws. The Client/Renter shall not operate the vehicle under the influence of alcohol, narcotics, or sedatives.

You must look after the keys and the documents of the vehicle. You must always lock the vehicle when you are not using it and keep the keys and vehicle documents safe. Always use any security device fitted to or supplied with the vehicle.

You must always protect the vehicle against bad weather (especially the wind), which can cause damage.

You must make sure that you use the correct fuel.

You are responsible for any damage to the vehicle caused by hitting low-level objects, such as bridges or low branches.

You must not sell, rent or dispose of the vehicle or any of its parts. You must not give anyone any legal rights over the vehicle.

You must not let anyone work on the vehicle inside or out without the Croatia Camper’s permission. If we give you permission, you will only receive a refund if you have a valid receipt for the work.

During the rental period, the Client/Renter must check the level to which WC cassette is full, the fluid level in the motor and pressure in the tires, and without delay inform the Lessor/Owner about any discovered flaw or breakdown, as well as about any unforeseeable danger that can menace the vehicle. The Client/Renter shall not load the vehicle beyond its rated capacity.

You must bring the vehicle back to the place agreed, at the time agreed, and remain responsible for the vehicle until this. Croatia Camper must see the vehicle to check that it is in good condition.

Before you bring back the vehicle, you must check that you have not left any personal belongings in the vehicle.

Before you bring back the vehicle, it is your responsibility to check that the fridge, freezer, and cooker are as clean as when you collected the vehicle.

You must empty the toilet cassette and wastewater tank at the end of the hire period.

Client/Renter shall bear any expenses related to parking, contraventions of road traffic laws, highway tolls, etc.

The Client/Renter shall fill the tank with appropriate fuel, EURO-DIESEL BS. If the wrong fuel is put in the vehicle or in the event of a breakdown of the motor, chassis, or of the body of the vehicle that was caused in any other way by the Client/Renter, the Client/Renter shall bear the entire cost of repairing the damaged vehicle as well as other expenses caused to the Lessor/Owner by damaging the vehicle including loss of future rental of the said vehicle according to the valid pricelist but not more than the fee calculated for a 30-day rental.

If the insurance company refuses to cover the damage that occurred by the Client/Renter’s fault, it shall be paid by the Client/Renter entirely.

In the event of any damage (breakdown), the Client/Renter shall immediately report it to the Lessor/Owner and the police, complete the European Motor Accident Report and deliver to the Lessor/Owner its record together with the results of the alcohol consumption test.

In case the Client/Renter does not deliver the European Accident Report and an alcohol test report, the Lessor/Owner has the right to keep the entire amount of the Damage Deposit for up to 8 months, and only then calculate the damage and refund the remainder of the Damage Deposit! The Client/Renter shall not leave the broken or damaged vehicle without supervision and unsecured.

By signing the rental agreement, the Client/Renter commits to covering to the Lessor/Owner all costs and paying for whatever damage occurred due to irresponsible and reckless handling of the vehicle up to the full market value of the vehicle that the Client/Renter rented.

In the event of breakdown or accident, the Client/Renter is not entitled to rent any means of transport at the expense of the Lessor/Owner (rent-a-car, bus, plane, taxi, and so on).

In the event of theft of the vehicle and the keys or in other circumstances which make it impossible for the Client/Renter to return the vehicle at the arranged date, the Client/Renter, at the request of the Lessor/Owner, shall pay for the entire value of a new vehicle according to the price of the authorized dealer for that type of vehicle as well as cover loss of future rentals due to the absence of the said vehicle according to the valid pricelist but not more than the fee calculated for a 30-day rental.

By signing the rental agreement, the Client/Renter confirms that he/she is aware of all the rental provisions. The agreement is concluded in two originals, one for each side.

10. Conditions for using the vehicle

The vehicle must only be driven by you or any other driver named on the named in the rental agreement. Anyone driving the vehicle must have a full valid driving license for at least five years and 25 years of age. You or any other authorized driver must not:

Use the vehicle for hire or reward;
Use the vehicle for any illegal purpose;
Use the vehicle for racing, pacemaking, testing the vehicle’s reliability and speed, or teaching someone to drive;
Overload the vehicle.
Use the vehicle under the influence of alcohol, drugs, or any other substance that can reduce the driving abilities

It is forbidden to smoke in the vehicle as well as to transport any animals. Any failure to observe such prohibition shall be fined 250,00 €.

It is forbidden to use the vehicle for illegal activities, crimes, contraventions of customs laws and other violations, to instruct an unlicensed person in the operation of the vehicle, to toll any other vehicles, in any sports competitions as well as to carry flammable and explosive substances, substances with strong and offensive odors.

11. Charges

The client is responsible for all costs, even if he has asked someone else to be accountable for them.

Charges are based on Croatia Camper’s price list at the time of booking. Charges include:

The rental and any other charges we work out according to this agreement.
A charge for any loss or damage to the motorhome (even if it is accidental or not your fault – after receiving the police report) subject to the cover provided by the hire insurance.
Any charge for loss or damage resulting from you not keeping to your responsibilities as a renter
A charge will be applied if upon return of the vehicle the Fridge Freezer or Cooker is deemed unclean – Cleaning for Fridge/Freezer or Cooker 50,00 EURO per item.
You must empty the toilet cassette at the end of the hire period. There is a 65,00 Euro charge for un-emptied cassettes.
A refueling service charge if you have used, and not replaced, more fuel than was supplied originally. The amount is based on the cost of the fuel plus 25,00 Euro.
All fines and costs (including court costs) for parking, traffic or other offenses, congestion charges (including any costs which arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authorities demand this payment. If you do not, you will be responsible for paying any costs and reasonable administration charges that arise when Croatia Camper d.o.o. deals with these matters.
Any charges arising from Customs and Excise or Immigration Authorities seizing the vehicle, together with a loss-of-income amount while Croatia Camper cannot rent out the vehicle, if and when Croatia Camper demand this payment.
Any published or agreed rates for delivering and collecting the vehicle.
Interest, which will be added every day to any amount you do not pay on time, at the rate of 6% a year above the base lending rate of Privredna Banka Zagreb for amonthly deposit.
Value added tax and all other taxes on any of the charges listed above, as appropriate.
Daily mileage included in the rental is 250 km per day (e.g., for seven days’ hire, you can drive 1750 kilometers with no extra cost; this is sufficient in most cases). If you go beyond your rental limit, we will charge 0.25 EURO per kilometer from your Security Deposit.
The vehicle needs more than our standard valeting (cleaning): – (Non-Standard Valet 140,00 Euro).

You are responsible for all charges, even if you have asked someone else to be accountable for them.

12. The hire insurance

The motorhome is insured for the period of the hire, and a copy of the insurance policy is available from Croatia Camper’s head office on request. By signing the attached form, you are accepting the conditions of the hire insurance policy.

13. What to do if you break down?

No responsibility can be accepted by Croatia Camper for any loss or damage, or expense that occurs as a result of any defect or breakdown unless it is due to a proven reason of Croatia Camper’s failure to maintain the motorhome in a fit state and condition adequately. If you have any malfunction outside of Croatia, it is mandatory to inform us as soon as possible. We can provide road assistance only in Croatia, for all other countries client must organize road assistance with our cooperation. If you do breakdown, you should:

Call 112 if someone is injured
Inform Croatia Camper immediately
Contact the breakdown service that covers the vehicle

14. What to do if you have an accident?

No responsibility can be accepted by Croatia Camper for any loss or damage or expense, which occurs as a result of an accident. If you have an accident, you must not admit responsibility to the other party. You should get the names and addresses of everyone involved, including witnesses. You should also:

Make sure all the persons and the vehicle are secure.
Call the police
Tell the police straight away if anyone is injured or there is a disagreement over who is responsible; and
Contact Croatia Camper immediately.

In case of a road accident, The Client/Renter shall contact the Lessor/Owner, call the police, fill in the European Motor Accident Report, and, after returning the vehicle to the Lessor/Owner, the results of an alcohol consumption test. You must acquire an accident report and send one copy to Croatia Camper head office.

If the Client/Renter does not call the police and does not deliver the police report (or European Accident Report), the entire cost of the damage or loss of the rented vehicle shall be charged to the Client/Renter even if the Client/Renter is not responsible for the occurred damaging event.

The Client/Renter shall immediately report to the Lessor/Owner problems of any kind, road accidents, breakdowns on the road, etc., so that the problem is solved together.

15. Roof, windscreens and tyres

You are responsible for any roof or overhead damage and any damage to windscreens and windows, punctures, or other damage to tires during the rental period. Where possible, it should be repaired or replaced as appropriate and paid for by you at the time. You should contact Croatia Camper to seek instructions before repairing.

16. The liability of the lessor/owner

In the event of force majeure, if the vehicle is not functional or usable, another period can be agreed upon, or the entire paid fee shall be returned. Croatia Camper will not be liable for any other damages/obligations related to such cancellation of the reservation.

The Lessor/Owner is entitled to check the state of the vehicle at any given moment as well as to take over the vehicle immediately if the Client/Renter breaches any of the provisions of this agreement.

In the event of a breakdown of the vehicle or any part of the body section, the Lessor/Owner will do everything possible to eliminate the breakdown within 24 hours but, if the repairing is not possible, the Lessor/Owner shall not be liable for damages that could be suffered by the Client/Renter due to the damages on/inside the vehicle.

In case of a crash accident caused by the Client/Renter, the Lessor/Owner has no obligation to give the Client/Renter a replacement vehicle or give a refund for the rental days that were not used. In case the accident was caused by a third person, and if the vehicle is no longer in a functional state, the Lesson/Owner will try to find a similar replacement vehicle within 24 hours.

If this is not possible, the Lessor/Owner shall return the amount of money representing the unused days of rental and the Damage Deposit but only after receiving the police report stating that the accident was not the Client’s fault/Lessor.

17. The liability of the client/renter

The Client/Renter must make sure that every time he/she leaves the vehicle, it is locked and that the documents are with the Client/Renter or in a safe place but are not, under any circumstances, in the vehicle!!!

The Client/Renter is responsible for handling the vehicle with care and maintaining it tidy!

During the rental period, the Client/Renter must check the level to which WC cassette is full, fluid level in the motor and pressure in the tires, and without delay announce the Lessor/Owner about any discovered flaw or breakdown, as well as about any unforeseeable danger that can menace the vehicle.

The Client/Renter shall not load the vehicle beyond its rated capacity.

The Client/Renter shall not change any parts, circuits, or devices in/on the vehicle without written consent from the Lessor/Owner.

The Client/Renter is liable for all damage, in or on the vehicle, as well as for all contraventions of road traffic laws.

The Client/Renter shall not operate the vehicle under the influence of alcohol, narcotics, sedatives, or medications.

Any expenses related to parking, contraventions of road traffic laws, highway tolls, etc., shall be borne by Client/Renter.

In the event that the insurance company refuses to cover the damage occurred by the Client/Renter’s fault, it shall be borne by the Client/Renter entirely.

The Client/Renter shall fill the tank with appropriate fuel, EURO DIESEL BS. In the event that the wrong fuel is put in the vehicle or in the event of a breakdown of the motor, chassis, or of the body of the vehicle that was caused in any other way by the Client/Renter, the Client/Renter shall bear the entire cost of repairing the damaged vehicle as well as other expenses caused to the Lessor/Owner by damaging the vehicle including loss of future rental of the said vehicle according to the valid pricelist but not more than the fee calculated for a 30-day rental.

In the event of any damage (breakdown), the Client/Renter shall immediately report it to the Lessor/Owner as well as to the police, complete the European Motor Accident Report and deliver to the Lessor/Owner its record together with the results of the alcohol consumption test.

In the case of tire failure, the client is obliged to notify the owner of the event and in agreement with the owner to change a tire (be sure to put the same model/type of tires), but the overall cost is passed on to the client.

The Client/Renter shall not leave the broken or damaged vehicle without supervision and unsecured.

In the event of breakdown or accident, the Client/Renter is not entitled to rent any means of transport at the expense of the Lessor/Owner (rent-a-car, bus, plane, taxi, and so on.)

In the event of the theft of the vehicle caused by the client’s negligence or any other circumstance which make it impossible for the Client/Renter to return the vehicle at the arranged time and it is caused by negligence, the Client/Renter, at the request of the Lessor/Owner, shall pay for the entire value of a new vehicle according to the price of the authorized dealer for that type of vehicle as well as cover loss of future rentals due to the absence of the said vehicle according to the valid pricelist but not more than the fee calculated for a 30-day rental.

18. Governing law

All conflicts that cannot be amicably solved between the Lessor/Owner and the Client/Renter will be referred to the competent authority, which is the Court in Split.